Privacy Policy#

We at Documatt take your online privacy seriously. This is reason why we prepared this document. It describes what personal information we collect about you through using our Services (defined bellow), how we use them and work with them. Last but not least, it lists privacy rights you have.

Changes to the document
  • May 25, 2020: Initial revision

  • Jun 12, 2023: Add Sentry service to external services.

  • Aug 22, 2023: Update link to Ecomail privacy policy.

  • Mar 23, 2024: Add Kinde to external services.

  • May 2, 2024: Add Help Scout to external services.

  • Apr 20, 2024: Add Comgate to external services.

  • Jun 6, 2024: Add introduction section with company details.


This document govern your access and use of the Services, developed by, s.r.o., located at Chudenick√° 1059/30, 102 00 Praha 10, Czechia, with Reg. no.: 21096988, VAT no.: CZ21096988. The company is registered in the Commercial Register at Regional Court in Prague, Czechia, section C, insert 396768.

By accessing or using the Services, you agree to be bound by this document. If you disagree with any part of it, then you may not access or use the Services.

Please note we also have Terms of Use that you must agree too.

Collected information#

What kind of personal information we directly or indirectly (through external services) collect from users and why?

  • email - used as user account name, and for sending emails like newsletter, announcement, transactional emails /registration confirmation, successful payment, forgotten password etc./ (externally).

  • IP address, browser, OS etc. - for website stats (externally)

  • personal information from invoices - required to accounting and taxes

  • personal information from job applications

Data retention#

We store collected personal information securely as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected.

Invoices are archived as long as required by the Czech law (we are Czechia based).

External services#

We depend on a few trustworthy external services (sub-processors) that help us with things outside our core business. Details and their privacy policies are linked bellow.

External service


Privacy Policy


Website stats to let us know our visitors.


Follow us and/or to share the article.


To bring commenting under the posts.


All email services like newsletter, announcement, transaction email. (Czech)


Error collecting.


Authentication and authorization services.

Help Scout

Helpdesk software (right bottom contact and chat bubble).


Payment gateway for subscription payments. (Czech)


Services may directly or indirectly (through external services) place the following cookies, localStorage and/or similar technologies in your browser:

  • is_unique (externally) - to determine whether you are a first-time or returning visitor

  • snippets.* - all items starting with this name belongs to Documatt Snippets service.

  • documatt.* - all items starting with this name belongs to Documatt service.

Your rights#

You have rights to

  • Access personal information about you consistent with legal requirements.

  • Request correction of your personal information where it is inaccurate or incomplete.

  • Request deletion of your personal information.

To exercise your rights, contact us.

Contact us#

If you have any question about the this document, contact us. To protect your privacy and security, we may require to verify your identity.